Dear Friends,
Please send me a Matching resume.
| Employment Type: | | Contract |
| Client: | | |
| City: | | Lansing |
| State: | | MI |
| Status: | | Accepting Candidates |
| Description: | | - React Support candidates with Cisco Call Manager, Cisco Unity, Cisco CER, Cisco Routing & Switching, Customer Service, Cisco IP Call Center experience
- Call your best navigator and ask them "who do you know that can do this job?" and "who do you know that can do this position, that worked at att before on your team or who used to work here with you and left?"
- reactivate or call a logical fit in inventory
| Primary Project Location Information | | Street Address: | 221 N WASHINGTON | | City: | LANSING | | State: | MI | | ZIP: | 48933 | | Country: | USA - UNITED STATES |
| | | Resume Submittal Deadline: | 08/07/2009 | | Start Date: | 08/17/2009 | | End Date: | 08/17/2011 | | | | | Project Name: | | VoIP Project | | | | Project Description:
(What project will the contractor be working on?) | | 2 positions: 1- SAR 65302; 2 - SAR 65300
VoIP Project | | | | Job Description:
(What will the contractor do on that project?) | | Synopsis of Position: The Tier I Data Service and IPT Engineer is responsible for reactively monitoring customer data networks and Call Managers to provide fault isolation and remote troubleshooting.
Perform routine tasks under the direct supervision of a more experienced Data / IPT Service Engineer.
Act as a front-line interface to customers, accepting trouble reports and dispatching them to appropriate personnel and/or carriers.
Reactively troubleshoot and diagnose problems on proprietary IP networks.
Interact with Carriers and Customers to report events and/or resolution of events.
Participate in tracking and prioritization of ticket-handling, including inter-shift turnover.
Capable of training users in NOCC applications and system fundamentals.
Ability to write basic documentation.
Possess excellent communication skills and understanding of prioritizing escalation events is essential.
Ability to follow instructions - both written and verbal.
Required Degrees/Majors/Accreditations/Skills:
Familiarity with basic Nortel and Cisco router commands and troubleshooting.
Fundamental understanding of LAN and WAN systems.
Fundamental understanding of Cisco and Unity Call Manager and VoIP systems.
Strong inter-personal and communication skills.
Capable of explaining simple procedures in writing or verbally.
Good phone customer service skills.
Required Certifications: CCNA Certifications or Higher.
Desired Degrees/Majors/Accreditations/Skills:
Applicant should have 2 yrs college or equivalent work experience. Degree area/certificate in computer science, computer engineering or related field.
Previous proven experience in customer support, network operations, system administration. Ability to know what has to be done in a given situation.
Ability to accept responsibility and meet deadlines. Motivated to advance.
Position requires CCNA Certification or Higher with ability to demonstrate skills.
The LNOC is a 24x7x365 operation. Candidates must be willing to work any and all shifts as assigned.
Security background clearance will be required.
Previously solicited agencies for candiate availability - send your experienced candidates.
This position will work "night shift" 4 days/week 10 hr shifts Wednesday thru Saturday. 4 days on, 3 days off. Starting time could be anywhere between 5pm - 8pm, once defined it will be a steady schedule. | | Required Certifications: | | Certification One: | CCNA | | Certification Two: | CCNP | | 1) | Cisco Call Manager | Expert | Required | | 2) | Cisco Unity | Expert | Required | | 3) | Cisco CER | Expert | Desired | | 4) | Cisco Routing & Switching | Expert | Required | | 5) | Customer Service | Expert | Required | | 6) | Cisco IP Call Center | Expert | Required |
|
Regards,
Sriram
Acesoft America Inc.
408 850 1124
Fax: (480) 393 4847
1590, Oakland Road
Suite # B111
San Jose, CA 95131
Email – sriram@acesoftinc.com
www.Acesoftinc.com
Disclaimer: Under Bills.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. To be removed from our mailing list please reply to sriram@acesoftinc.com with the word "REMOVE" in your subject line. Include complete address and/or domain/aliases to be removed.
--~--~---------~--~----~------------~-------~--~----~
=============================
http://sap-erp-consultants.blogspot.com
SAP & Trainings & Jobs
What You Need to Know About SAP
Jobs, Trainings and Opportunities
http://sap-erp-consultants.blogspot.com
=============================
You received this message because you are subscribed to the Google Groups "sap-erp-consultants" group.
-----------------------------------------------------------------------------------------------------------------
To POST to this group, send email to sap-erp-consultants@googlegroups.com
-----------------------------------------------------------------------------------------------------------------
To UNSUBSCRIBE from this group, send email to sap-erp-consultants-unsubscribe@googlegroups.com
-----------------------------------------------------------------------------------------------------------------
For more options, visit this group at http://groups.google.com/group/sap-erp-consultants?hl=en
------------------------------------------------
-~----------~----~----~----~------~----~------~--~---
ไม่มีความคิดเห็น:
แสดงความคิดเห็น